Question 1

What information is included in a Hair Profile?

Accepted Answer

We offer three different types of Hair Profiles:

• Basic Profile: Includes information about your hair's elasticity, porosity, and width, as well as microscopic photos of your hair and a summary of your hair's specific needs.
 • Premium Profile: Includes information about your hair's elasticity, porosity, and width, as well as 20+ pages of detailed advice on how to choose products that will work well for your hair and a recommended routine for your hair type.
 • Complete Profile: Includes all of the information from the Basic and Premium profiles, as well as complete product and routine recommendations for your hair type according to your budget.

Question 2

Which profile would be best for me to choose?

Accepted Answer

To determine which profile is best for you, we recommend that you take into account your current level of knowledge regarding hair care, your personal budget considerations, and the level of involvement you prefer in learning about hair and selecting products that are optimal for you. Below is some information about what profile may be best for you. If you have questions or would like more insight into what profile will most benefit you, reach out to us at info@strandprint.com. (info@strandprint.com.)

• Basic: Perfect for those on a budget, current hair experts, or those looking to do their own research.
 • Premium: Ideal for those who want to make informed product decisions on their own, with all the information they might need provided in their hair profile.
 • Complete: The ultimate choice for a fully personalized and curated hair care experience, with all the info and products seamlessly laid out for you. Perfect for those who want the ultimate convenience.

Question 3

What hair types can Strandprint test?

Accepted Answer

Strandprint can provide Hair Profiles for ALL hair types; kinky, curly, wavy, straight, etc. We can also test bleached, dyed, or heat damaged hair. You do not need to have a specific hair type in order to purchase a Hair Profile.

Question 4

I am struggling with hair loss - should I get an analysis from Strandprint?

Accepted Answer

We are sorry to hear that you are dealing with hair loss! Our head scientist at Strandprint is not medically trained, and therefore cannot give any advice regarding hair growth or hair loss. Hair analyses give in-depth information on the physical characteristics of the hair (elasticity, porosity, width) which can help determine what products will likely be best for your hair. Sometimes hair loss can be a result of using the wrong products, but it is most often caused by genetics or underlying medical conditions. If you are struggling with hair loss, we recommend consulting your doctor or dermatologist for solutions.

If you are still wondering whether an analysis might be right for you, please reach out to us at info@strandprint.com. (info@strandprint.com.)

Question 5

What is your refund/return policy?

Accepted Answer

Due to the nature of our services, all purchases are final sale and cannot be refunded or returned. However, if you are not happy with your results after 90 days* of receiving your Hair Profile, please reach out to our team at info@strandprint.com so we can help adjust your recommendations.

To read our full refund and return policy, please click here.(https://www.strandprint.com/return-policy)

*Please note that it can take up to 90 days to see results from changing your hair routine.

Question 6

Why do I need to fill out a questionnaire?

Accepted Answer

If you purchase a Premium or Complete profile, we ask that you complete a questionnaire before we analyze your hair sample. The questionnaire will provide us with preliminary information about your hair, current products, current hair routine,  budget and other information regarding your hair. This information is very important when we recommend products, because some products and routines will work best for certain people, and adequate background information is crucial when building these routines.

You will receive an email with a link to the questionnaire after you purchase your Hair Profile. Please fill out the questionnaire before sending your hair sample so we have the information necessary before completing your analysis.

Question 7

Can I order a profile for someone else?

Accepted Answer

Yes! When purchasing, please specify that the order is a gift. You can then select to have the profile emailed to your email address, or the address of the person receiving the gift. Please note that the sample collection kit will be sent to the address listed when purchased, so be sure to enter in the address you want the sample kit to be sent to. If you do not want to purchase a Hair Profile for someone else, you can also purchase a gift card to our website.

Question 8

How often should I get a hair analysis?

Accepted Answer

We recommend getting a hair analysis every 6 months for optimal hair health. Hair can change significantly over that period, so it's important to reassess your hair's condition and adjust your routine accordingly. Additionally, we suggest getting a follow-up analysis 6 months after your first analysis to assess whether the products have been working and to determine whether any adjustments need to be made to your routine. As your hair becomes healthier, it may not need as intense of products or treatments.

It's also important to get an analysis every time you do something drastic to your hair, such as bleaching or dyeing it, using excessive heat, or exposing it to UV rays. These types of situations can significantly alter the condition of your hair, and it's important to reassess your hair's needs to maintain optimal hair health.

Question 9

How and when do you dispose of hair samples?

Accepted Answer

After we preform your microscopic hair analysis, your hair sample is held for a period of three months in case there is a need for re-analysis. After this time period, the sample is disposed of in a manner that ensures that there is no identifying information attached to it.

It is important to note that Strandprint does offer an option for individuals who wish to have their hair sample destroyed immediately after the analysis, without holding it for the three-month period. This can be indicated in the questionnaire provided to the individual before the analysis is performed, or you can email us at info@strandprint.com (info@strandprint.com)and let us know that you would like your sample to be destroyed immediately after the analysis.

If you choose this option and there is a need for us to re-analyze your hair, you will need to collect another hair sample and will be responsible for covering the cost of sending the sample back to us. Please note that it is uncommon for us to need to preform another hair analysis.

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